Why PRM Service?

According to EU Regulation (EU 1107/2006), EU airports are responsible for providing assistance to Passengers with Reduced Mobility (PRMs) - enabling them to travel on equal terms as every other passenger.


EU airports can decide to provide the PRM assistance with the use of own staff and equipment, or they can decide to outsource the PRM assistance service to a third party service provider.

The regulation clearly describes the requirements that airports and airlines in the EU have to comply to when providing assistance to PRMs upon arrival to or departure from the airport.

  • At departure the assistance should be provided from arrival at the airport area to the aircraft seat; and
  • At arrival, assistance shall be provided from the aircraft seat to the next point of onward travel inside the airport boundary.

The PRM assistance service is financed through a non-discriminatory service charge (included in the ticket price) for all departing passengers.

The European Civil Aviation Conference (ECAC) has published recommended minimum levels for PRM service, including training of staff. These recommendations are known as ECAC Doc 30.



EU Regulation 1107/2006: Rights of people with reduced mobility — air travel

Interpretation of EU Regulation 1107/2006ECAC Doc 30, section 5 + Annex 5: Recommendation on PRM service delivery

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